Shipping rates are based on your location and weight of the product. You can directly check it once you check-out your order. For international, you may be subject to duties and taxes.
Please allow up to 3-5 working days for delivery of your order if domestic. Please allow 7-10 working days for international orders depending on each country's customs inspection and postal delivery practices.
Please make sure you enter in your correct shipping address. If the package cannot be delivered and is returned to the sender due to an incorrect address, you will need to pay the shipping cost again to resend your package. Please be careful when you enter your shipping address!
It is your responsibility as a buyer to track the package. If you haven't received your package within 10-15 days, please do let us know so that we can help you. If you fail to report it to us, we won't be able to help file a claim with the carrier to find your package.
HOW WE SHIP
You may add an item to your cart to check on the shipping price before checking out.
Once your order has been placed, you will receive a confirmation email. You will be emailed a tracking # to check your package status once it is shipped.
International orders are sent first class international packages with LBC or DHL bound delivery tracking. Once it leaves the PH, upon arrival at your country, it will go through Customs Clearance and tax duty assignments. As a buyer and a citizen, you are responsible for any requirements from your government regarding the merchandise that you ordered. After that, your post office will sort and deliver the package to your purchase order's shipping address.
If you have not received your package, please take time and do the following:
1. Verify your address. Make sure the address you put in "shipping address" is actually the place where you want your package shipped. It sounds silly, but some customers really do type in the wrong address!
2. Check your tracking number. It was emailed to you when the package was shipped.
3. Talk to your mail man as well as the post office.
4. Check with your family members or housemates to see if anyone may have grabbed it for you.
5. Check with your neighbor to see if the package was delivered to the wrong address by accident.
6. If all else has failed, please send us an e-mail to firstname.lastname@example.org with your order number and full name.
PLEASE NOTE: Proweightloss Program is not responsible for refunding your money if you deny acceptance of your package at Customs, if you deny the package from your local post office, or if you gave us the wrong shipping address. You are fully responsible for the shipping address provided to us at the time the order was placed.